Terms of purchase

The following terms of purchase apply when using the website www.forlossningspool.se.

Forlossningspool.se is operated by AJL Birth Products AB with organization number 559419-7260 and is the supplier of all goods ordered through the website.

Definitions
1.1 “Agreement” refers to these terms of purchase.
1.2 “Order” means any order placed by the Customer on the website.
1.3 “Customer” refers to the individual who orders products on the website.
1.4 “Product(s)” means the products offered for sale and rental on the website and delivered by forlossningspool.se.
1.5 “Website” means forlossningspool.se’s website www.forlossningspool.se.

Confirmation
2.1 To enable the purchase or rental of products on the website, the Customer must accept all terms of this agreement and provide the required information at checkout to complete a purchase.
2.2 The Customer accepts the terms of purchase by providing information at checkout when making a purchase.
2.3 An individual may not purchase products on the website nor accept the terms of purchase if (a) the individual is not 18 years old and therefore cannot enter into a binding agreement with forlossningspool.se, or (b) the individual is prohibited from receiving products or using the website under the laws of the country in which the Customer resides or from which they use the website.
2.4 In addition to this agreement, the Customer is bound by the general terms set forth in the Privacy Policy.

Data Security
3.1 Forlossningspool.se is committed to protecting the Customer’s personal privacy and has high security requirements to prevent unauthorized access. In connection with using the website for ordering products, the Customer may be asked to provide certain information about themselves, such as name, username, email address, phone number, postal address, etc.

Such information about the Customer is private and confidential. Forlossningspool.se will not disclose such information to unauthorized parties. However, forlossningspool.se may disclose information to authorities if there is a suspicion of a crime or if otherwise prescribed by law.
3.2 Forlossningspool.se processes the individuals provided by the Customer in accordance with the General Data Protection Regulation (GDPR). Forlossningspool.se will process individuals for the following purposes:
a) for the provision of products and the administration of orders,
b) for quality work, analysis, and development of products,
c) for marketing directed at the Customer or for offers to the Customer related to forlossningspool.se’s products, or products and services provided or marketed by forlossningspool.se’s partners,
d) for publishing statistics about the products,
e) for fulfilling obligations under law or governmental decision.
3.3 Forlossningspool.se is the legal entity that is responsible for the Customer’s personal data. The Customer has the right, upon written request to forlossningspool.se, to obtain information about which individuals about the Customer forlossningspool.se stores and processes.

The Customer also has the right to request that incorrect information is corrected, blocked, or deleted. The Customer can further, at any time, notify in writing that they do not wish to receive direct marketing in the form of advertisements.

Use of Cookies
4.1 Forlossningspool.se uses “cookies” to optimize the website’s functionality and to adapt it to the Customer’s preferences. A cookie is a text file that is either temporarily placed on the Customer’s data memory (a “temporary cookie”) or is placed on the Customer’s hard drive (a “persistent cookie”) through a web server. Cookies are not used to run programs or spread viruses to the computer.

4.2 The purpose of a cookie is to inform a web server that you have returned to a specific page. When the Customer returns to the website, cookies enable forlossningspool.se to retrieve information that the Customer previously provided, so that the Customer can easily use the features they have customized.

Order & Order Confirmation
5.1 All sales, purchases, and rentals under this Agreement shall be referred to as an “Order.” An Order is only accepted in accordance with these terms of purchase.
5.2 The Customer places an Order on the website by adding the Product(s) to the “Shopping Cart” and then selecting a payment method. The Customer must also fill in personal and delivery information and choose a shipping method. To confirm the purchase, the customer must accept the terms of purchase and click the “Complete Purchase” button.
5.3 When the Order is completed, the Customer will receive an “Order Confirmation” via email. Please check the spam folder if the order confirmation is not received. The order confirmation contains all information about the Product(s), price(s) of the product(s) including VAT (for delivery within the EU) and other charges, delivery date, shipping costs, payment terms, information about the Customer’s right of withdrawal (as stated in section 14 below), warranties, and other services provided by forlossningspool.se, as well as conditions for cancellation of the Order.

For shipments outside the EU, the order confirmation does not include local charges or customs duties. These costs must be paid by the customer to the local authorities.

Delivery
6.1 The products are normally delivered within fourteen (14) working days, unless otherwise agreed or stated in the Order Confirmation, and are delivered to the Customer with trackable shipment (“Delivery”). Forlossningspool.se reserves the right to adjust the delivery time.
6.2 For deliveries outside Sweden, we ask the Customer to contact forlossningspool.se.
6.3 The risk for the Product transfers to the Customer when delivery has been made in accordance with section 6.1 above.

Delay
7.1 A delay on the part of forlossningspool.se occurs if the Product(s) are not delivered on time, and the delays are not due to the Customer or other reasons for which the Customer is not responsible, or in the case of force majeure.
7.2 In the event of a delay, the Customer has the right to withhold payment and demand that the Order be fulfilled or, if the delay is of significant importance, cancel the Order.

Liability for Defects
8.1 A Product is considered defective if the product deviates from what is stated in the Order or in any other respect deviates from the Customer’s justified expectations based on the information provided by forlossningspool.se.
8.2 The product shall also be considered defective if forlossningspool.se failed to inform the Customer before the sale about a matter concerning the properties or use of the product that forlossningspool.se knew or ought to have known and about which the Customer could reasonably expect to be informed, provided that such omission is presumed to have influenced the purchase.
8.3 If a product is defective, the Customer has the right to request repair, replacement, a price reduction, or compensation for rectifying the defect, withhold payment, or, if the defect is of significant importance to the Customer, cancel the purchase.
8.4 Forlossningspool.se primarily has the right to offer repair or replacement if this can be done within a reasonable time and without any additional cost to the Customer.
8.5 Forlossningspool.se is only liable for original defects, which means that the defect existed before the time when the Product was purchased or delivered. Within a period of six (6) months, the defective product is presumed to have an original defect that must be rectified by forlossningspool.se at no cost to the customer, unless forlossningspool.se can prove that the defect did not exist at the time of purchase. After this six-month period, the Customer must prove that the product was defective at the time of delivery.

Right of Withdrawal, Complaints & Defects

9.1 The Customer has the right to exercise the right of withdrawal without further explanation and return the product or products within fourteen (14) days from the date of receipt. If the Customer wishes to exercise the right of withdrawal, this must be communicated to forlossningspool.se within the specified time frame. For an approved return, the buyer must handle both the product and the packaging with care. If the packaging is opened, it should be done carefully. The products must be returned in their original condition and with all accompanying accessories. This applies to the purchase of products; for the rental of a birthing pool, section 9.8 applies.

9.2 The Customer must report defective Products to forlossningspool.se within a reasonable time after the defect is discovered (“Complaint”).

9.3 The Customer must notify forlossningspool.se, verbally or in writing, why they consider the Product to be defective. If the Complaint is made within two (2) months after the defect is discovered, the Complaint shall be deemed to have been made in time. After three (3) years, the Customer loses the right to claim defects in the Product, provided that no warranty with a longer period is given.

9.4 The Customer makes a complaint by ordering a return form from forlossningspool.se, filling out the return form, and returning it along with the defective Product to forlossningspool.se using a traceable shipment.

9.5 Forlossningspool.se reimburses the Customer for costs associated with the Complaint, provided that the product(s) are defective or that the Customer has received a product other than the one ordered.

9.6 If repair or replacement is not completed within a reasonable time after the Complaint has been made, the Customer has the right to request a price reduction or to cancel the purchase of the specific Product.

9.7 Cancellation of the purchase is made by sending an email to info@forlossningspool.seIn the event of a cancellation of the purchase of the specific product, the Customer shall return the product in accordance with the procedure for Complaints set forth in section 9.3 above. For complaints, the Consumer Sales Act (1990:932) applies, and in the event of a dispute, forlossningspool.se follows the recommendations of the National Board for Consumer Disputes (ARN).

9.8 The Customer has the right to cancel the rental agreement at no cost until the product has left forlossningspool.se’s warehouse for delivery to the customer. If cancellation occurs after the product has left the warehouse, no refund will be issued.

Prices
10.1 The price(s) of the product(s) are stated in the order confirmation.

10.2 All prices in the Order Confirmation are stated in Swedish kronor and include applicable VAT (currently 25%) and other potential taxes for delivery within the EU. A customer who orders products from countries outside of Sweden may also be required to pay customs duties. Customs duties are not included in the prices, and all additional customs duties must be paid by the Customer to the customs authorities or the relevant authority in the country where the Product(s) are ultimately delivered.

10.3 The prices listed on the website and in each order confirmation are subject to increases in supplier costs, printing errors, other incorrectly stated specifications, and sales.

10.4 Offers, promotions, or influencer codes cannot be used on previous purchases or in combination with other offers, promotions, or discount codes.

Payment
11.1 Payment can be made by credit card or debit card, alternatively by invoice or installment payment in cooperation with Nets. When paying by credit card, the amount is charged immediately.

11.3 The Product(s) remain the property of forlossningspool.se until full payment has been received.

Contact
12.1 Communication between the Customer and forlossningspool.se and vice versa takes place via email, phone, or letter as follows:

Forlossningspool.se

Email: info@forlossningspool.se

Phone: +46 (0)431-36 25 00

Address: Aggarpsvägen 150, 266 94 Munka-Ljungby

Force Majeure
13.1 Forlossningspool.se shall be released from liability for failure to fulfill any of its obligations due to a circumstance that hinders, delays, or aggravates the fulfillment of an obligation under this agreement, such as actions or omissions by authorities, new or amended legislation, labor market conflict, blockade, fire, flood, lack of transport, goods or energy, or serious accidents as well as errors or delays in connection with deliveries from subcontractors caused by such circumstances (“Force Majeure”).

13.2 When forlossningspool.se wishes to invoke a Force Majeure event, forlossningspool.se shall notify the Customer without undue delay.

Changes & Amendments to the Terms of Purchase
14.1 Forlossningspool.se reserves the right to make changes to the Terms of Purchase at any time. If/when changes are made to the Terms of Purchase, they will be made available at www.forlossningspool.se/kopvillkor.

14.2 Forlossningspool.se reserves the right to make changes and take measures at any time, immediately and without prior notice, due to legislation or regulations from authorities.

Applicable Law & Dispute Resolution
15.1 Swedish law shall apply to the agreement.

15.2 Disputes arising from the agreement shall be resolved by a Swedish general court. 

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